01

Session 1

Overview of Complaint Handling and Quality Defects

02

Session 2

Responsibilities and Organisation in Complaint and Quality Defect Management

03

Session 3

Investigating Quality Defects and Implementing CAPAs

04

Session 4

Conducting a Quality Defect Investigation

05

Session 5

Procedures for Product Recalls

06

Session 6

Evaluating the Effectiveness of Recall Procedures

07

Session 7

Overview of Pharmacovigilance

08

Session 8

Post-Market Surveillance

09

Session 9

Regulatory Expectations

10

Session 10

Managing Change in Pharmacovigilance

11

Session 11

Database Management in Pharmacovigilance

12

Session 12

Ensuring Timeliness in Pharmacovigilance

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